Privacy Policy

1 Introduction

rajbet ("we", "us", "our") is committed to protecting the privacy and personal data of every player who accesses our online gaming platform at rajbet.today. This Privacy Policy sets out a comprehensive account of how rajbet handles personal data — from the moment you first visit our platform through to the closure of your account and beyond, where retention obligations apply.

This policy applies to all personal data collected through the rajbet website, mobile site, and any associated services, features, or communications. It applies equally to registered players and to unregistered visitors who browse the platform without creating an account.

We encourage you to read this document in full alongside our Terms & Conditions and our Responsible Gaming page to gain a complete picture of how rajbet operates and how we look after both your account and your personal information.

2 Data Controller

For the purposes of this Privacy Policy, rajbet acts as the data controller in respect of all personal data collected from players and visitors to the platform. As data controller, rajbet is responsible for determining the purposes and means by which your personal data is processed.

All data protection queries, subject access requests, and requests to exercise your privacy rights should be directed to the rajbet data protection contact as detailed in Section 17 of this policy.

3 Personal Data We Collect

rajbet collects the following categories of personal data from players and platform visitors. The specific data collected depends on the level of engagement you have with the platform:

rajbet does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data. If you voluntarily disclose such information (for example, in a support communication), we will handle it with appropriate care and will not use it for any purpose other than addressing your specific query.

4 How We Collect Your Data

rajbet collects personal data through the following means:

• Direct submission: Data you provide when filling in the registration form, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your account profile.
• Automated technologies: Technical and usage data collected automatically when you access the platform, through server logs, cookies, pixel tags, and similar tracking technologies (see Section 10 for full cookie details).
• Third-party payment providers: Transaction confirmation data received from payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank when you initiate a deposit or withdrawal.
• Identity verification partners: Confirmation data returned by third-party KYC service providers during the identity and age verification process.
• Fraud prevention services: Risk signals and flagging data received from fraud detection and anti-money-laundering screening services that rajbet uses to protect the integrity of the platform.

5 How We Use Your Personal Data

rajbet processes your personal data for the following clearly defined purposes:

• Account management: To create, maintain, and administer your player account, including processing login sessions and account preference settings.
• Transaction processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method, and to maintain an accurate record of all financial activity on your account.
• Identity and age verification: To verify that you are aged 18 or above and that the identity information you have provided is accurate, as required by our responsible gaming and compliance obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, and unauthorised account access.
• Responsible gaming: To monitor gaming behaviour, identify potentially problematic patterns, and provide proactive responsible gaming interventions such as session reminders and limit recommendations where appropriate.
• Customer support: To respond to your queries, complaints, and requests submitted via email or live chat support.
• Legal compliance: To fulfil rajbet's obligations under applicable laws, including anti-money-laundering regulations, and to respond to lawful requests from regulatory authorities.
• Platform improvement: To analyse aggregated, anonymised usage data to understand how players interact with the platform and to improve game selection, site performance, and user experience.
• Bonus and promotional administration: To track wagering requirements, manage bonus fund balances, and assess eligibility for current and future promotional offers.
• Communications: To send you transactional emails related to your account (deposit confirmations, withdrawal notifications, security alerts) and, where you have given consent, promotional messages about rajbet offers and new game releases.

6 Legal Basis for Processing

rajbet processes your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered player, including account creation, transaction processing, and customer support. Without this processing, we cannot provide our services to you.
• Legitimate interests: Processing necessary for rajbet's legitimate business interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC verification, anti-money-laundering checks, and responding to lawful authority requests.
• Consent: Where we rely on your consent for a specific processing activity (most commonly, sending you marketing communications or placing non-essential cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing & Disclosure

rajbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. Your data may be shared with carefully selected third parties solely as necessary for the following purposes:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank receive the minimum data necessary to process your deposits and withdrawals securely.
• KYC and identity verification providers: Third-party verification services that assist us in confirming the identity and age of players as required by our responsible gaming policies.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session data necessary to deliver their games and calculate results. These providers do not receive your full name, contact details, or financial information.
• Fraud and security services: Specialist third-party providers that help rajbet identify and prevent fraudulent activity, money laundering, and account takeover attempts.
• IT infrastructure providers: Cloud hosting, data storage, and platform infrastructure services that process data on rajbet's behalf under strict data processing agreements.
• Legal and regulatory authorities: Where rajbet is required by law, court order, or regulatory direction to disclose personal data to a competent authority, we will comply with such requirements and will notify the affected player where legally permitted to do so.

All third parties with whom rajbet shares personal data are required to implement appropriate technical and organisational security measures and to process personal data solely in accordance with rajbet's instructions and applicable data protection law.

8 International Data Transfers

In delivering its services to players across Bangladesh and operating a globally accessible platform, rajbet may transfer personal data to servers or service providers located outside of Bangladesh. Where such transfers occur, rajbet takes steps to ensure that an adequate level of protection is applied to your personal data, including:

• Entering into data processing agreements with receiving parties that incorporate appropriate data transfer safeguards.
• Working only with third-party service providers that maintain internationally recognised security certifications and data protection standards.
• Minimising the scope of data transferred internationally to only what is strictly necessary for the specific service being provided.

If you would like further information about the specific safeguards rajbet applies to international data transfers, please contact us at the address provided in Section 17.

9 Data Retention

rajbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention guidelines apply:

• Active account data: Retained for the full duration of your account being open and active on the rajbet platform.
• Financial and transaction records: Retained for a minimum of five (5) years following the date of each transaction, in accordance with applicable anti-money-laundering record-keeping requirements.
• KYC identity documents: Retained for a minimum of five (5) years following account closure or the conclusion of a business relationship.
• Customer support communications: Retained for three (3) years following the closure of the relevant support case, unless the matter relates to an ongoing dispute or legal proceeding.
• Technical and usage logs: Retained for up to twelve (12) months from the date of collection for platform security and fraud detection purposes.
• Marketing consent records: Retained for the duration of any active consent and for three (3) years following withdrawal of consent, to demonstrate compliance.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player.

10 Cookies & Tracking Technologies

rajbet uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device by your browser. They enable the platform to recognise your device, maintain your login session, and collect data about how you use the site.

The cookies used by rajbet fall into the following categories:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cookies cannot be disabled without affecting core platform functionality.
• Functional cookies: Used to remember your account preferences, such as preferred language and notification settings, so you do not need to re-enter them on each visit.
• Analytical cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the rajbet platform, allowing us to identify areas for improvement. These cookies do not identify you personally.

rajbet does not use advertising cookies, retargeting cookies, or any third-party cross-site tracking technologies that profile you across websites other than rajbet.today.

11 Security Measures

rajbet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:

• Transport encryption: All data transmitted between your device and rajbet's servers is encrypted using TLS 1.3 with 256-bit encryption, as indicated by the padlock icon in your browser's address bar.
• Password security: Account passwords are stored using a strong one-way cryptographic hash function. rajbet staff cannot read your password and will never ask you to disclose it.
• Access controls: Access to personal data within rajbet's systems is restricted to authorised personnel whose roles require such access, on a strict need-to-know basis. All access is logged and audited.
• Infrastructure security: rajbet's platform infrastructure is hosted in secure, access-controlled data centre environments with continuous monitoring, intrusion detection, and regular security patching.
• Fraud monitoring: Automated and manual monitoring systems are in place to detect unusual account activity, suspicious login attempts, and patterns consistent with account takeover or fraudulent transactions.

While rajbet takes all reasonable steps to protect your personal data, no internet-based service can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for logging out of your account on shared or public devices. If you suspect your account has been compromised, contact us immediately at [email protected].

12 Children's Privacy

rajbet is strictly an adult gaming platform. We do not knowingly collect personal data from any individual under the age of 18. All players are required to confirm that they are aged 18 or above at the point of registration, and this is subject to verification through our KYC process.

If rajbet becomes aware that personal data has been collected from an individual under the age of 18, all associated data will be deleted immediately and the account will be permanently closed. Any winnings accumulated on an underage account will be voided in accordance with our Terms & Conditions.

If you believe that a minor may have registered on the rajbet platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

13 Your Privacy Rights

As a player on the rajbet platform, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected] from your registered email address, including "Privacy Rights Request" in the subject line.

• Right of access: You have the right to request a copy of the personal data rajbet holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you be corrected or completed without undue delay.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where the processing has no other legal basis. This right is subject to our legal retention obligations described in Section 9.
• Right to restrict processing: You have the right to request that we temporarily or permanently stop processing some or all of your personal data, for example while the accuracy of data is being disputed.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that this data be transmitted directly to another controller where technically feasible.
• Right to object: You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis, unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

14 Marketing Communications

rajbet may, from time to time, send you promotional emails or in-platform notifications about new games, upcoming tournaments, bonus offers, and seasonal promotions such as those around Eid, Pohela Boishakh, the BPL cricket season, or T20 World Cup events. We will only send marketing communications to you where you have explicitly consented to receiving them.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in every marketing email we send.
• Updating your notification preferences within your rajbet account settings.
• Sending a written opt-out request to [email protected] from your registered email address.

Opting out of marketing communications will not affect the delivery of transactional and account communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and security alerts. These communications are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.

15 Third-Party Links

The rajbet platform may contain references to or descriptions of third-party services, including payment providers and game studios. This Privacy Policy applies solely to data collected and processed by rajbet through the rajbet.today platform. It does not apply to any third-party websites, services, or platforms that may be referenced.

rajbet does not embed third-party social media widgets, advertising networks, or analytics services that collect data about your activity across other websites. Any data shared with third-party payment providers or game studios is governed by the terms outlined in Section 7 of this policy and is limited to what is strictly necessary for the delivery of those services.

16 Updates to This Privacy Policy

rajbet reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features and services we offer. When material changes are made, we will notify registered players by email to their registered address and/or by displaying a prominent notice on the platform prior to the changes taking effect.

The effective date shown at the top of this document will be updated to reflect the date of the most recent revision. The current version of the Privacy Policy is always accessible via the footer link on every page of the rajbet platform. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Your continued use of rajbet following the posting of a revised Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the updated terms.

17 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by rajbet, please contact our data protection team using the details below. All privacy correspondence should be submitted in English and should include your registered email address for identification and verification purposes.

• Email: [email protected]
• Subject Line: Privacy Request / Privacy Rights Request / Data Deletion Request (as applicable)
• Response Time: We aim to respond to all privacy queries within 30 days of receipt (Bangladesh Standard Time, UTC+6)
• Support Hours: 24 hours a day, 7 days a week